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Frequently Asked Questions

How do I deposit?

Open your wallet, tap Deposit, enter the amount and confirm the M-Pesa prompt that arrives on your phone. Your balance updates as soon as the payment is confirmed.

How long does a withdrawal take?

Withdrawals go to the M-Pesa number registered on your account and normally settle within a few minutes. Large payouts may be held briefly for verification.

I forgot my password — what now?

Tap Forgot password on the login screen, enter your phone number and follow the reset code we send you by SMS.

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Licence details are set out in our Terms and Conditions.

License

BetGenje's licence details are set out in our Terms and Conditions.

18+ Only

You must be 18 years of age or older to register or play on BetGenje. Gambling is addictive. Gamble responsibly.

Responsible Gaming Policy

BetGenje is a real-money gambling platform. Please only bet what you can afford. For help, contact us or review our Responsible Gaming Policy.

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