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Frequently Asked Questions

How do I deposit?

Open your wallet, tap Deposit, enter the amount and confirm the M-Pesa prompt that arrives on your phone. Your balance updates as soon as the payment is confirmed.

How long does a withdrawal take?

Withdrawals go to the M-Pesa number registered on your account and normally settle within a few minutes. Large payouts may be held briefly for verification.

I forgot my password — what now?

Tap Forgot password on the login screen, enter your phone number and follow the reset code we send you by SMS.

Is BetGenje licensed?

Licence details are set out in our Terms and Conditions.

License

BetGenje's licence details are set out in our Terms and Conditions.

18+ Only

You must be 18 years of age or older to register or play on BetGenje. Gambling is addictive. Gamble responsibly.

Responsible Gaming Policy

BetGenje is a real-money gambling platform. Please only bet what you can afford. For help, contact us or review our Responsible Gaming Policy.

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